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Donald Jobs
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service@55.la
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(+86) 0592-5885308
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QQ：2365213431
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No.67, Lane123 Job Road,District, Shanghai, 200070
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Objective: Customer Service
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Customer Service Representative
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Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
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Dynamic customer service professional experienced in both call-center and retail store settings.
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Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
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Build and maintain enduring customer relationships to boost sales and generate repeat business.
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Professional Experience
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ABC Company, Sometown, WI (National retail brand with a fast-growing catalog operation)
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Customer Service Representative
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09/2011 to Present
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Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
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Listen attentively to caller needs to ensure a positive customer experience.
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Access electronic and paper cataloging systems to look up product information and availability.
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Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
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Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
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DEF Company, Sometown, WI (Sometown’s largest showroom for residential and commercial flooring)
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Customer Service Representative
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06/2011 to 09/2011
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Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
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Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.
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Recommended solutions within customer budgets and proactively followed up with all leads.
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Education
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ABC College School
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Sometown, WI
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Diploma
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5/2011
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Seminars completed:
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The Customer Focus | Creating Win/Win Relationships | The Customer Is Always Right
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Available for evening and weekend shifts
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